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Employment Opportunities

Employment Opportunities in Tofino

Do you live and breathe surfing? Are you looking to make a rewarding career out of it, not just score a summer job? Here at Pacific Surf Company, we are always looking for motivated, creative individuals to join our team. 

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Pacific Surf Company is currently looking to hire motivated individuals for the following role:

Shop Supervisor

Duties & responsibilities:

  • Check and monitor weather and ocean conditions daily
  • Supervise all equipment rental & retail operations & staff.
  • Coordinate & Supervise all shop staff: Including assing duties, work roles and coordinating breaks for all customer service representatives & rental technicians.
  • Coordinate all rental and retail Inventory: Including Rental Surfboards, Wetsuits, Accessories stock, & maintenance & Retail merchandise stock, storage & display.
  • Coordinate shop systems & technology: Including Rental & Lesson booking software & Point of Sale Transactions, refunds & exchanges.
  • Implement and Coordinate onboarding & training for all customer service representatives & rental technicians.
  • Provide excellent customer service, facilitating customer inquiries and resolving customer complaints.
  • Provide daily sales reports and weekly reports on operations and staff to the general manager.
  • Conduct performance reviews & feedback to all shop staff: customer service representatives & rental technicians.


Skills, Experience & Qualifications:

  • Previous experience in retail, equipment rentals and the adventure tourism industry is required.
  • Strong Communication, Organisational and Leadership skills
  • Exceptional Customer Service Skills
  • Problem-solving, Decision Making Skills
  • Strong written communication and organizational skills
  • Display strong attention to detail
  • Computer skills and knowledge of working with basic programs
  • Ability to work in a fast-paced environment
  • Strong Interpersonal skills
  • Teaching, Coaching & Instruction Skills

 

If you are interested in working with us please email us a resume, a little bit about yourself and your plans for coming to Tofino. To apply please send your resume and cover letters to jobs@pacificsurfschool.com.

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In addition to the role above Pacific Surf Co is always interested to hear from motivated individuals for the following roles:

 

 Surf Instructors

Surf Instructors are responsible for providing exceptional ocean experiences,  and customer service and assisting with daily operational duties in Pacific Surf Company’s Water department. Instructors work with fellow PSCo team members to achieve Pacific Surf Company’s Mission Statement, guided by our company pillars & culture.

Skills and/or training that a Surf & SUP Instructor should exhibit include but are not limited to:

  • Professional, punctual and well organized 
  • Strong Communication & Customer Service Skills  
  • Teaching, Coaching and/or Instruction Skills 
  • Comprehensive surfing experience 
  • Intermediate Surf Skills: (The surfer can surf unsupervised in suitable conditions and are consistently ‘out the back’ beyond breaking waves. Traversing waves, they are kicking out or turning to the beach at the end of the ride. This surfer understands and applies basic surf and beach etiquette at all times. KEY SKILLS: The surfer can, without assistance, catch and traverse (trim) across small (under head height) unbroken (green) waves in BOTH directions (forehand and backhand) completing the wave in control.

 

Customer Service Representatives

Customer Service Representative are responsible for providing outstanding customer service and performing daily operational duties in Pacific Surf Company's Shop. Customer Service Representatives work with fellow PSCo team members to achieve Pacific Surf Company’s Mission Statement, guided by our company pillars & culture. 

Skills and/or training that a Senior Customer Service Representative should exhibit include but are not limited to:

  • Professional, punctual and well presented
  • Exceptional Customer Service Skills 
  • Strong written communication and organizational skills.
  • Strong attention to detail.
  • Computer skills and knowledge working with basic programs.
  • Ability to work in a fast paced environment. 
  • Passion and/or interest in one of the following: Surfing, SUPing and/or the Ocean.  

 

Photographers

PSCo. Photographers are responsible for providing outstanding customer service, lesson photos and performing daily operational duties in Pacific Surf Company's Water & Shop departments. Photographers work with fellow PSCo team members to achieve Pacific Surf Company’s Mission Statement, guided by our company pillars & culture.  

Skills, training and equipment that a Photographer should exhibit and have include but are not limited to:

  • Professional, punctual and well organized
  • Exceptional Customer Service Skills 
  • Strong communication and organizational skills.
  • Basic Photography Skills
  • SLR Camera  
  • 70-300mm telephoto lens (Suggested) 
  • Laptop with editing software. 
  • Ability to work in a fast paced environment. 
  • Passion and/or interest in one of the following: Surfing, SUPing and/or the Ocean.

       

      Rental Technicians

      Rental Technicians are responsible for providing outstanding customer service and daily operational duties in Pacific Surf Company's Shop. Rental Technicians work with fellow PSCo team members to achieve Pacific Surf Company’s Mission Statement, guided by our company pillars & culture. 

      Skills and/or training that a Rental Technician should exhibit include but are not limited to:

      • Professional, punctual and well organized
      • Exceptional Customer Service Skills 
      • Strong written communication and organizational skills.
      • Display strong attention to detail.
      • Ability to work in a fast paced environment.
      • Comprehensive surf knowledge & experience. 

         

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